Cancellation & Refund Policy – Namamy

At Namamy, we are committed to providing our customers with a seamless and trustworthy shopping experience. This Cancellation & Refund Policy explains how you can cancel orders and request refunds for products purchased through our online or offline stores.

1. Order Cancellation

  • Orders can be cancelled before they are dispatched from our warehouse or store.

  • To cancel an order, please contact our customer support with your order ID and details.

  • Once your cancellation is confirmed, you will receive a confirmation via email or SMS.

2. Refund Eligibility

Refunds are applicable in the following cases:

  • Orders cancelled before dispatch.

  • Products delivered in a damaged or defective condition.

  • Wrong products delivered due to processing errors.

Refunds are not applicable for products that have been opened, partially used, or damaged by the customer.

3. Refund Process

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be credited via the original payment method used during the purchase.

  • Processing times may vary depending on the payment provider.

4. Product Replacement & Exchange

  • If you receive a damaged or incorrect product, you can request a replacement within 7 days of delivery.

  • Contact our support team with your order ID and photos of the product to initiate the replacement process.

  • Namamy ensures that the replacement is delivered promptly at no extra cost.

5. Shipping & Delivery Refunds

  • For pre-paid orders, if your package is lost or delayed due to shipping issues, Namamy will either provide a full refund or resend the order.

  • Refunds for delivery issues are processed after verification by our logistics team.

6. Customer Support

If you have any questions regarding cancellations, refunds, or replacements, our support team is here to help:

  • Phone: 7261071570, 70912 60484

  • Email: contact@namamy.com

  • Address: House No-263, Police Station Road, Sabour, Bhagalpur, Bihar, 813210

At Namamy, we prioritize customer satisfaction, product quality, and safe delivery, ensuring that all refunds and replacements are handled efficiently and transparently.